tkp Platform Privacy Notice

This page describes what we collect when you use tkp and how we keep that data protected. Southeast Asian digital markets have expanded significantly, with payment methods like DANA, e-wallet, mobile banking, local payment, and online payment becoming standard across the region. As an entertainment platform operating in this environment, we at tkp collect personal and financial information necessary to operate your account, process deposits and withdrawals, verify your identity, and deliver our game and sportsbook services across Liga 1, Piala AFF, Aviator, Sweet Bonanza, and live-dealer offerings.

Our privacy practices rest on a simple principle: we collect only what we need, we protect it with industry-standard encryption, and we do not share it with third parties beyond what is necessary for payment processing, legal compliance, or fraud prevention. This policy explains our data collection, use, retention, and your rights. We also clarify how cookies work on tkp and how you can contact us if you have privacy questions.

We at tkp operate only where local law permits, and our data handling complies with applicable regional privacy regulations. If you are unsure whether tkp operates in your jurisdiction, review our Terms and Conditions before opening an account.

What Data We Collect on tkp

We collect personal and account data in several categories:

Registration data: We collect your email address, phone number (optional), and password when you open a tkp account. We use these details to authenticate your account and communicate service updates or account alerts.
Identity verification (KYC): Before your first withdrawal, we require government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement). We store these documents in encrypted form and use them only for account verification. Once verified, we retain them according to our data retention schedule (typically 5–7 years for regulatory compliance).
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your bank account or e-wallet details and transaction amounts. We do not store your full bank account numbers or card details—our payment processors handle those details directly. We retain transaction records for your account history and regulatory auditing.
Game and account activity: We log every slot spin, live-dealer session, sportsbook bet, deposit, withdrawal, and account change. This data forms your Transaction History and helps us detect fraud, resolve disputes, and ensure account security.
Device and usage data: We collect IP address, browser type, operating system, and approximate location (city level only, not street address) to detect unauthorized access attempts and provide multilingual support. We use cookies and similar tracking technologies to improve site performance and remember your login session.

Data minimization: We at tkp collect only data necessary to operate your account, process transactions, and comply with law. We do not collect your income, employment history, or social media profiles unless legally required.

How We Use Your Data on tkp

We use the data we collect for the following purposes:

Account administration: Email verification, password reset, account recovery, and login authentication.
Payment processing: Deposit and withdrawal processing, transaction verification, and chargeback investigation.
Fraud prevention: Detecting suspicious login patterns, unusual betting behavior, and payment anomalies. We may block a tkp account temporarily if we detect potential fraud.
Legal compliance: KYC/AML (anti-money laundering) checks, tax reporting, and response to lawful government requests.
Customer support: Resolving account issues, responding to support tickets, and providing multilingual assistance during business hours.
Service improvement: Analyzing aggregate (non-personal) usage data to improve game performance, site reliability, and user experience.

Note: We at tkp do not use your data for marketing purposes or sell your information to third parties. We do not send unsolicited promotional emails or SMS messages beyond account notifications and service updates.

Third-Party Processors and Data Sharing on tkp

We share your data with the following categories of third parties, each bound by confidentiality agreements:

Payment processors: Our banking and e-wallet partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment) receive your transaction details necessary to process deposits and withdrawals.
Identity verification providers: We may use third-party KYC services to verify your government ID and address documents.
Hosting and infrastructure: Our servers may sit outside your jurisdiction (typically in Singapore, Malaysia, or Australia) for reliability and performance. Your data is encrypted in transit and at rest.
Legal and regulatory authorities: If we receive a lawful government request, court order, or notice from a financial regulator, we comply with data disclosure requirements as mandated by law.

We do not share your data with game providers, sportsbook partners, or advertising networks beyond what is necessary to deliver the service. For example, when you play a slot game on tkp (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), the game provider receives only your session ID and bet amount—not your personal name or payment details.

Your Rights and Data Retention on tkp

We at tkp recognize your rights to access, correct, and delete your personal data. If you have a tkp account and wish to review, update, or request deletion of your personal information, contact our support team via the contact form in your Account Settings or submit a data-access request. We will respond within 30 days according to applicable law.

We retain account data as follows: active account data (name, email, phone, KYC documents, transaction history) is retained for the life of your account plus 5–7 years for regulatory compliance and dispute resolution. If you close your account, we delete personal data after the regulatory retention window, except where legally required to retain records (tax, anti-money laundering, or court order). You can request account closure by contacting our support team.

Cookies and Tracking on tkp

We use cookies and similar technologies to enhance your tkp experience. Session cookies store your login credentials so you remain authenticated during a browsing session. Preference cookies remember your language and theme choices. Analytics cookies (via standard server logs) help us understand site performance and user behavior in aggregate form. We do not use third-party advertising cookies or tracking pixels that would share your data with external advertisers.

You can control cookies in your browser settings. Disabling cookies may affect tkp functionality (you may need to log in on each visit). We do not track you across other websites or use cookie data for purposes beyond site operation and fraud prevention.

Data Security on tkp

We at tkp use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Account passwords are hashed using modern algorithms and never stored in plain text. Your KYC documents and payment details are encrypted at rest on secure servers. We conduct regular security audits and maintain incident-response procedures. If we detect a data breach, we notify affected users and relevant authorities as required by law.

However, no security system is absolute. We ask you to protect your tkp password, enable two-factor authentication if available, and report any unauthorized account access immediately to our support team.

International Data Transfers on tkp

Our servers and data processors may be located outside Indonesia. When we transfer your data internationally, we ensure it remains protected by encryption and contractual safeguards equivalent to Indonesian privacy standards. If you are concerned about international transfers, contact our support team to understand where your data is processed.

Contact Us About Privacy on tkp

If you have questions about our privacy practices, wish to access or delete your data, or believe your privacy rights have been violated, contact us:

Email: Support contact form in your tkp Account Settings
Phone: Multilingual support team available during business hours
Jurisdictions: We operate only where local law permits. Verify your jurisdiction's laws before opening an account.

We at tkp are committed to transparent data handling and will respond to your privacy inquiries promptly. Our support team operates during business hours and can clarify any aspect of this privacy notice in English, Indonesian, or other languages depending on your account region.